VeSoko African Marketplace
Authentic African products, delivered across the United States
Shop African groceries, fashion, beauty, hair care, home goods, and gifts from verified sellers serving the African diaspora.
VeSoko African Marketplace
Shop African groceries, fashion, beauty, hair care, home goods, and gifts from verified sellers serving the African diaspora.
Effective Date: May 12, 2024
At Vesoko, we are committed to ensuring a satisfying shopping experience. This Refund Policy outlines the conditions under which refunds may be requested, the process for initiating a return, and the timelines for processing refunds. Please read this policy carefully before making a purchase on our platform.
You may be eligible for a refund if the item received is damaged, defective, significantly different from the product description, or if the order was not delivered within the specified timeframe. Refund eligibility is determined on a case-by-case basis in accordance with the individual seller's return policy and Vesoko's platform guidelines.
To initiate a refund, contact the seller directly through your Vesoko account within the eligible return window. Provide your order details, a description of the issue, and supporting evidence such as photographs if applicable. If the seller does not respond or the issue remains unresolved, you may escalate the matter to Vesoko's support team for mediation.
Refund requests must be submitted within the return window specified by the seller at the time of purchase. This window typically ranges from 7 to 30 days from the date of delivery. Items returned outside this period may not be eligible for a refund unless extenuating circumstances apply.
Once a refund is approved, the amount will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider. Vesoko is not responsible for delays caused by third-party financial institutions. You will receive a confirmation notification once the refund has been processed.
Certain items may not be eligible for a refund, including perishable goods, digital downloads, items marked as final sale, and products returned in a condition inconsistent with their original state. Please review the seller's specific return conditions before placing your order.
If you and the seller are unable to agree on a resolution, Vesoko may step in to mediate the dispute. Our team will review the evidence provided by both parties and make a fair determination based on our platform policies. Vesoko's decision in mediated disputes is final.