VeSoko African Marketplace
Authentic African products, delivered across the United States
Shop African groceries, fashion, beauty, hair care, home goods, and gifts from verified sellers serving the African diaspora.
VeSoko African Marketplace
Shop African groceries, fashion, beauty, hair care, home goods, and gifts from verified sellers serving the African diaspora.
Find answers to common questions about our products, orders, and services to help you shop with confidence.
Answers to basic questions about using VeSoko, navigating the site, and your account.
What is VeSoko?
VeSoko is an e-commerce marketplace connecting U.S. customers with authentic African products from trusted African-owned retailers.
Do I need an account to shop?
You can browse products without an account, but you'll need to create one to place an order, track purchases, and save your favorites.
Is VeSoko available outside the U.S.?
Currently VeSoko ships within the United States. International shipping options are coming in a future phase.
Learn how to place orders, accepted payment methods, and how to manage your purchases.
What payment methods does VeSoko accept?
VeSoko accepts all major credit and debit cards (Visa, Mastercard, Amex) as well as digital wallets via our secure Stripe-powered checkout.
Can I cancel or modify my order?
Orders can be canceled or modified within a short window after placement. Once the seller has confirmed and shipped your order, changes may no longer be possible.
How do I track my order?
After your order ships, you'll receive a tracking number via email. You can also view real-time order status under My Orders in your account dashboard.
Find out about delivery timelines, shipping costs, and what to do if something goes wrong.
How long does delivery take?
Delivery times vary by seller and product location. Most orders arrive within 3–7 business days. Estimated delivery dates are shown at checkout.
Why might my order arrive in multiple shipments?
VeSoko is a marketplace of independent stores. If your order includes items from more than one store, it may arrive as separate shipments on separate timelines, each with its own tracking.
Is shipping free?
Shipping costs depend on the seller and your location. Some sellers participate in VeSoko's Free Shipping program — look for the free shipping badge on eligible products.
What if my order arrives damaged or is lost?
Contact us immediately at Marketplace@vesoko.com or call +1844-VESOKO. We'll work with the seller and carrier to resolve the issue as quickly as possible.