Buyers Privacy Policy

VeSoko Privacy Policy for Buyers

VeSoko (“we,” “our,” “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information as a buyer on our platform. By using VeSoko, you agree to the terms of this policy.

1. Legal Compliance and Jurisdiction

VeSoko is registered in Kentucky, United States, and this Privacy Policy is governed by the laws of the State of Kentucky and applicable U.S. federal laws.
We comply with applicable privacy regulations, including the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA).

Do Not Track: At this time, our platform does not respond to “Do Not Track” browser signals.

Dispute Resolution: Any disputes arising from or relating to this Privacy Policy or your use of the VeSoko platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Kentucky, United States. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Kentucky for enforcing any arbitration award.

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number
• Shipping and billing addresses
• Order and payment details (processed securely via third-party payment processors such as Stripe)
• Account preferences and messages sent via our platform
• Optional demographic information (e.g., age, gender, preferences) for personalization
• Parental or guardian consent documentation if under 18

2.2 Information We Collect Automatically

• IP address (which may reveal your approximate location)
• Browser type, device information, and operating system
• Pages viewed, clicks, and session data
• Cookies and similar technologies (browser-based, with preference controls coming soon)

2.3 Customer Service Records

We may record customer service calls and retain chat transcripts for quality assurance and dispute resolution. These records are retained for up to 12 months unless required for ongoing dispute handling.

3. How We Use Your Data

• Fulfill, process, and ship your orders
• Provide order updates and customer support
• Detect and prevent fraud or abuse
• Improve our website and services through analytics and feedback
• Personalize your experience, including recommending products based on preferences and buying trends
• Send marketing communications if you opt in (you can unsubscribe at any time)
• Comply with legal and regulatory obligations

You cannot opt out of service-related communications (e.g., order confirmations, shipping notifications).

We do not engage in automated decision-making that produces legal or significant effects on buyers.

4. Data Sharing

• Vendors, only as necessary to fulfill your orders (e.g., name and shipping address)
• Shipping providers, such as DoorDash, for order delivery
• Third-party payment processors (e.g., Stripe) for secure payment processing — their use of your data is governed by their own privacy policy (Stripe’s Privacy Policy).
• Twilio, for SMS notifications and transactional messages (governed by Twilio's Privacy Policy)
• Regulatory authorities when legally required

We do not sell your personal information. We also do not share personal data with vendors for marketing purposes.

SMS Messaging Program

Program Name: VeSoko Buyer Notifications

How You Opt In: Buyers opt in to receive SMS messages from VeSoko through a single method: within their account profile settings on our website at vesoko.com. The user enters their mobile phone number into their profile, and then must manually check an unchecked checkbox to consent to receive SMS messages. The checkbox is not pre-selected. Directly next to the checkbox, the following disclosure is displayed: "By checking this box, I agree to receive order confirmations, shipping updates, delivery notifications, and customer support SMS messages from Vesoko. Msg & data rates may apply. Reply STOP to cancel, HELP for help. View our Terms of Service and Privacy Policy." The Terms of Service and Privacy Policy text are clickable links that open the respective pages. By checking the box, you expressly consent to receive transactional SMS messages from VeSoko related to your orders and account activity. Opting in is not a condition of purchase. Because this opt-in flow is behind a login, a public screenshot of the opt-in process is available at: View SMS Opt-In Screenshot.

What Data We Collect: We collect your mobile phone number and your SMS opt-in consent status. This information is stored securely and used solely for the purpose of sending you transactional SMS messages.

How SMS Data Is Used: Your phone number is used exclusively to send you transactional SMS notifications including order confirmations, shipping updates, delivery notifications, and account security alerts through our SMS provider, Twilio.

No Third-Party Sharing: Your SMS opt-in data, phone number, and consent status are never sold, shared, or disclosed to third parties for marketing or promotional purposes. Your phone number is shared only with Twilio for the sole purpose of delivering SMS messages on our behalf. Twilio's use of your data is governed by Twilio's Privacy Policy.

Message Frequency: Message frequency varies based on your order activity. You may receive approximately 1–5 messages per order placed (e.g., order confirmation, payment confirmation, shipping update, delivery notification).

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. VeSoko is not responsible for any messaging or data charges from your carrier.

Opting Out: You can opt out of SMS messages at any time by texting STOP to any message you receive from us, or by updating your notification preferences in your account settings. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent.

Help: For help or questions about SMS messages, text HELP to any message you receive from us, or contact us at [email protected] or call +1 (844) 837-6560.

In the event VeSoko is acquired, merges with another company, or undergoes a business restructuring, your data may be transferred to the new owner under the same privacy obligations. You will be notified in advance and given the option to delete your account before the transfer occurs.

5. Cookies and Tracking Technologies

We use cookies to enable core site functionality, remember your preferences, and analyze site performance.

• Session cookies (deleted when you close your browser)
• Persistent cookies (stored up to 12 months or until you delete them)
• Third-party cookies for advertising and retargeting may be used in the future. If implemented, you will be notified and given a choice to opt in or out.
• We do not currently use tracking pixels in emails.

You may disable cookies via your browser settings, but this may affect some site features.

6. Your Rights

• Access and request a copy of your personal data
• Correct or update your information
• Request deletion of your account (order and invoice data may be retained for up to 7 years as required by tax and accounting laws before deletion)
• Opt out of marketing communications while still receiving essential transactional emails
• Object to certain data uses or request limitations on processing
• Request data portability

Identity Verification: We may verify your identity by sending a confirmation link to your registered email or requesting proof of identity.

7. Data Security and Retention

We use encryption, firewalls, and secure access controls to protect your data.

Payment details are handled exclusively by Stripe; VeSoko does not store payment card numbers.

Buyer data is stored on secure U.S.-based servers.

Access to personal data is restricted to authorized staff bound by confidentiality obligations.

We conduct periodic security reviews and audits to safeguard our systems.

In the event of a data breach involving sensitive information, we will notify affected buyers promptly, as required by law.

Inactive accounts may be retained for a minimum of 90 days before deletion.

Buyers are responsible for maintaining the confidentiality of their account credentials.

8. Minors

The VeSoko platform is intended for buyers aged 18 and older.

Buyers under 18 may only use the platform with verified parental or guardian consent.

We do not knowingly collect personal data from children under 13. If we discover such data has been collected, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

For major changes, we will post a notice on our website and send an email to registered buyers.

For changes that significantly affect how we process your data, we will request your explicit consent where required by law.

Continued use of the platform after such changes constitutes your acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at: