Return & Refund Policy
We're committed to your satisfaction. Learn about our easy return process and refund policy.
Last Updated: August 15, 2025
10 Days
Return window from delivery date
Easy Process
Simple return request system
Fast Refunds
7 days to process refunds
Replacements
Exchange option available
VeSoko Return & Refund Policy
VeSoko is committed to ensuring a positive shopping experience for all customers. This Return and Refund Policy outlines the conditions under which customers may return products and receive refunds, as well as the responsibilities of sellers.
1. Return Eligibility
Customers may request a return if the product:
- Arrives damaged, defective, or broken
- Does not match the description or image on the product listing
- Was shipped incorrectly or in the wrong quantity
- Is unopened and unused (for eligible non-perishable items)
Non-Returnable Items
Certain items are non-returnable due to safety, hygiene, or perishability including food, cosmetics, personal care products, and opened electronics.
2. Return Window
Returns must be initiated within 10 days of delivery. If the item is damaged or incorrect, images of the item may be required as proof.
3. Return Process
The customer submits a return request via their VeSoko account or by contacting customer service
The seller is notified and must respond within 2 business days
The customer receives return shipping instructions
Once the returned item is received and inspected, a refund will be issued or a replacement sent within 7 business days
4. Refunds
Refunds will be processed using the original payment method and issued within 7 business days after:
- The returned product is received and approved by the seller, or
- The customer provides sufficient proof that the product was not delivered or is defective
Shipping Fees: Generally non-refundable unless the return is due to seller error or a damaged/incorrect item.
5. Replacements (Preferred Option)
VeSoko encourages customers to request a replacement/exchange rather than a refund when:
- The item is incorrect, missing, or damaged
- The product received does not match the description
In such cases, customers should indicate their preference for a replacement. The seller will then send the correct item, and no refund will be issued as the original payment covers the replacement.
6. Seller Responsibilities
Sellers must:
- Comply with this return and refund policy
- Respond to return requests in a timely manner
- Inspect returned goods promptly
- Issue refunds or send replacements without unnecessary delays
7. Dispute Resolution
In case of disagreement between customer and seller, VeSoko customer service will review the case. The final decision rests with VeSoko to ensure a fair resolution for both the customer and the seller.
8. Policy Changes
VeSoko reserves the right to update or modify this policy at any time. Changes will be posted on the platform, and continued use constitutes acceptance of the updated policy.
9. Contact Us
For questions about returns and refunds, contact us at:
Email: [email protected]