Seller Privacy Policy

VeSoko Seller Privacy Policy

VeSoko (“we,” “our,” “us”) is committed to protecting the personal and business data of our sellers. This Privacy Policy explains how we collect, use, share, and protect your information when you register and operate as a seller on the VeSoko platform. This policy forms part of the Vesoko Seller Terms & Conditions and is legally binding. If there is any conflict between this policy and the Seller Terms & Conditions, the stricter privacy protection will apply.

1. Legal Compliance and Jurisdiction

VeSoko is registered in Kentucky, United States, and this Privacy Policy is governed by the laws of the State of Kentucky and applicable U.S. federal laws.
This policy applies to both U.S. and international sellers, and we comply with relevant privacy regulations, including the California Consumer Privacy Act (CCPA).

Do Not Track: At this time, Vesoko does not respond to Do Not Track browser signals.

Dispute Resolution: Any disputes relating to this Privacy Policy will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with arbitration taking place in Kentucky, United States. You agree to submit to the exclusive jurisdiction of the state and federal courts in Kentucky for enforcing any arbitration award.

2. Information We Collect

2.1 Information You Provide

• Legal name and contact information
• Business or store name
• Business registration details (e.g., license number, tax ID)
• Photo identification (passport, driver’s license, or other government-issued ID)
• Product photos, descriptions, and other listing details
• Information required by Stripe to process payments (provided directly to Stripe)

2.2 Information We Collect Automatically

• IP address, browser type, device details, and operating system
• Pages viewed, actions taken, and time spent on the platform
• Cookies and tracking data for compliance monitoring and fraud prevention (see Section 5)

2.3 Performance Data

• Sales history and transaction records
• Return and refund history
• Customer review statistics
• Store performance metrics and operational activity logs

2.4 Document Retention

Government-issued IDs and other verification documents are stored securely and deleted within 12 months of account closure unless required for legal or compliance purposes.

3. How We Use Your Data

• Verify your identity and eligibility to sell
• Fulfill and process orders
• Process payments through Stripe
• Promote your store and products (you may opt out of certain promotional features by contacting us)
• Provide insights and sales recommendations based on trends
• Generate anonymized platform statistics for internal use, investor reporting, and public performance reports
• Detect, investigate, and prevent fraud, policy violations, or illegal activities
• Comply with legal, tax, and regulatory obligations

4. Data Sharing

• Shipping and delivery partners (e.g., address information to complete orders)
• Tax authorities or customs agencies, if legally required
• Stripe, for secure payment processing (governed by Stripe’s Privacy Policy)
• Twilio, for SMS notifications and transactional messages (governed by Twilio's Privacy Policy)
• Regulatory bodies or law enforcement in cases of fraud, intellectual property infringement, or legal disputes

We do not provide sellers' personal contact information directly to buyers — all communications occur through Vesoko's platform.

SMS Messaging Program

Program Name: VeSoko Seller Notifications

How You Opt In: Sellers opt in to receive SMS messages from VeSoko through a single method: within their account profile or store settings on our website at vesoko.com. The user enters their mobile phone number into their profile, and then must manually check an unchecked checkbox to consent to receive SMS messages. The checkbox is not pre-selected. Directly next to the checkbox, the following disclosure is displayed: "By checking this box, I agree to receive order confirmations, shipping updates, delivery notifications, and customer support SMS messages from Vesoko. Msg & data rates may apply. Reply STOP to cancel, HELP for help. View our Terms of Service and Privacy Policy." The Terms of Service and Privacy Policy text are clickable links that open the respective pages. By checking the box, you expressly consent to receive transactional SMS messages from VeSoko related to your orders, payouts, and store activity. Opting in is not a condition of selling on the platform. Because this opt-in flow is behind a login, a public screenshot of the opt-in process is available at: View SMS Opt-In Screenshot.

What Data We Collect: We collect your mobile phone number and your SMS opt-in consent status. This information is stored securely and used solely for the purpose of sending you transactional SMS messages.

How SMS Data Is Used: Your phone number is used exclusively to send you transactional SMS notifications including new order alerts, order status updates, payout notifications, and account security alerts through our SMS provider, Twilio.

No Third-Party Sharing: Your SMS opt-in data, phone number, and consent status are never sold, shared, or disclosed to third parties for marketing or promotional purposes. Your phone number is shared only with Twilio for the sole purpose of delivering SMS messages on our behalf. Twilio's use of your data is governed by Twilio's Privacy Policy.

Message Frequency: Message frequency varies based on your store activity. You may receive approximately 1–5 messages per order received (e.g., new order alert, payment received, shipping reminder, payout notification).

Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. VeSoko is not responsible for any messaging or data charges from your carrier.

Opting Out: You can opt out of SMS messages at any time by texting STOP to any message you receive from us, or by updating your notification preferences in your seller dashboard settings. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent.

Help: For help or questions about SMS messages, text HELP to any message you receive from us, or contact us at [email protected] or call +1 (844) 837-6560.

In the event Vesoko is acquired, merges with another company, or undergoes a business restructuring, your data may be transferred to the new owner under the same privacy obligations. Sellers will be notified before such transfer and may request account deletion beforehand.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain secure seller sessions
• Monitor platform usage for compliance and fraud prevention
• Analyze performance to improve seller tools

Types of cookies used:

• Session cookies — deleted when you close your browser
• Persistent cookies — stored up to 12 months or until manually deleted

You may disable cookies via your browser settings, but this may limit certain seller dashboard functions.

6. Seller Rights

• Access and download their account, transaction, and performance history
• Correct or update personal or business information
• Request account deletion (order and invoice data may be retained for up to 7 years to comply with tax and legal requirements)
• Object to specific types of data processing, where legally applicable

Identity Verification: We verify deletion and access requests via your registered email or by requesting a valid ID.

Processing Timeline: Data-related requests will be processed within 30 days, unless an extension is required by law.

Archived copies of certain records may be retained for dispute resolution and fraud prevention.

7. Data Security and Retention

• Sensitive documents (IDs, tax forms) are encrypted and stored with restricted access.
• Payment and banking details are never stored by Vesoko; they are handled by Stripe.
• Seller data is stored on secure U.S.-based servers.
• Access to seller data is limited to authorized staff bound by confidentiality agreements.
• We conduct periodic internal security audits.
• In the event of a data breach involving seller data, we will notify affected sellers within 72 hours, where feasible.
• Data from closed accounts is retained for 6 months unless a longer period is required by law.

8. Age Restrictions

You must be 18 years or older to register and operate as a seller on Vesoko.

If we discover a seller has misrepresented their age, we will terminate the account and delete associated data.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

For major changes, we will post a notice on our website and email registered sellers.

For significant changes to how we process seller data, we will request explicit consent where required by law.

Continued use of the platform after receiving notice of changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, contact us at: